Refund policy

Refund and Returns Policy

At Eliigran, we want you to love every product you receive. If something isn’t quite right, our refund and returns policy is here to make things simple.

Non-Refundable Items

We do not accept returns or issue refunds for our goods unless exceptional circumstances apply, as detailed below.

Returns

To be eligible for a return:

•You must notify us within 14 days of receiving your order.

•The item must be in its original condition: unused, and in its original packaging.

•A valid proof of purchase (e.g., receipt) is required.

Please note: Refunds will only cover the product's cost. Shipping and postage fees are non-refundable.

To request a return, contact us at info@eliigran.uk or get in touch directly on whats app +447863919087. We do not offer free returns, so any shipping costs for returning the item will be the customer’s responsibility. Items returned without prior authorization will not be accepted.

If you have any questions about our returns process, please email us at info@eliigran.com

Damaged or Incorrect Items

If your item is damaged, defective, or incorrect upon arrival:

•Please inspect your order as soon as it is delivered.

•Contact us immediately at info@eliigran.com so we can resolve the issue promptly.

Exceptions / Non-Returnable Items

Due to hygiene reasons, certain items, such as personal care products (e.g., beauty products), cannot be returned.

Refunds

Once we have received and inspected your returned item, we will notify you of the outcome:

• If approved, your refund will be processed using your original payment method.

• Please allow time for your bank or credit card provider to process and post the refund.

Returned to Sender Policy

Orders returned to us due to an incorrect address provided by the customer will not qualify for a refund of the shipping fees.

•Customer Responsibility: It is the customer’s responsibility to provide accurate and up-to-date shipping information at the time of placing an order.

•Address Confirmation: Please double-check your shipping details before finalizing your purchase. Eliigran will not be held responsible for delays or additional costs caused by incorrect address information.

By placing an order with Eliigran, you confirm that you agree to these terms.

If you have any questions or concerns about this policy, please contact us at info@eliigran.com.